Actions in CRM is very powerful process type which makes encapsulation of Business Logic run at server side and called from both Server side and Client side.
I recently develop managed solution which will list entire Action metadata, which will be helpful for the consumers of the Actions to know Action schema name and Input and Output parameter names
Installed this managed solution and go to configuration link, it will list real time Action metadata.
For more details go to my CodePlex project https://crmactionmetadata.codeplex.com/
If you have 2 or more Queues with same Incoming email address and if one the the Queue is Inactive then one would expect CRM Server Side Synchronization to process the email and assign it to all the Active Queues for that email address.
However actually CRM Server Side Synchronization will not process such emails and not Email activity will be created.
On CRM Mailbox, ALERTS something like following will be captured.
If you look into Trace logs you will find error logged as
>Crm Exception: Message: You cannot add items to an inactive queue. Select another queue and try again., ErrorCode: -2147220190, InnerException: Microsoft.Crm.CrmException: You cannot add items to an inactive queue. Select another queue and try again.
Resolution for this problem is if you do not want to use the Inactive Queue, clear its Incoming Email value and deactivate it again.
If you have Business Rules defined on attributes following metrics is useful
If CRM has Email Smart matching enabled, then following is behavior is worth noting.
For incoming Email activity, if Case record is created out of it using “Convert to Case”, then any subsequent emails coming from same Sender having same Subject automatically gets associated with Case.
Now in CRM you can share Secured Field with other Users or Team.
When a Entity has at least one secured field defined, a User get to see the option in Ribbon as “Share Secured Fields”
Clicking on Link opens a new Window where user can Add/Remove User/Team and grant permission to each individual on every secured field
If you get to see following error message while export to excel, check if you CRM View has two or more columns with same display names. Once you remove it error will go off.
We received following error on CRM 2013 On-premise deployment.
From message it looks like this error is for CRM 2013 Online clients, where each subscription has storage limit and when this storage limit is approaching CRM Admin gets email so that they can pro-actively get more subscription space. However it does not make any sense for CRM On-premise.
This error basically comes when Database drive space is full and has not more space, so either we have to shrink the database or get more disk space.